Frequently Asked Questions
We’re so glad you’re here. This FAQ page covers everything you need to know about ordering from Savory Blends Tea Co. - from shipping and tea ingredients to tea catering, blending workshops, tea tastings + activations, bulk + custom gifting, wholesale, and custom tea blend services.
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Shopping FAQs
Do you have a storefront?
Savory Blends Tea Co. is a mobile tea company based in Richmond, Virginia. We do not currently operate a traditional retail storefront. Local pickup is available in Scott’s Addition by arrangement, and you can also find us at select pop-ups, markets, workshops, and partner locations.
Where can I shop Savory Blends Tea Co.?
You can shop our loose-leaf teas and tea accessories online, visit us at upcoming pop-ups and events, or shop select products through our retail partners.
What’s the difference between loose-leaf tea and tea bags?
Loose-leaf tea gives the tea leaves, herbs, and botanicals more room to expand while steeping, which can result in better for flavor and aroma. You are preparing the tea yourself so you can see exactly what you're consuming and its healthier for you. You can easily steep loose-leaf tea using an infuser, tea ball, reusable filter, or disposable tea filter.
How long does it take to process and ship my order?
Most retail orders are processed within 2–4 business days. Once shipped, delivery typically takes an additional 2–5 business days, depending on your location and selected shipping method.
Do you ship nationwide?
Yes. Savory Blends Tea Co. ships throughout the United States. Available shipping rates and estimated delivery times will appear at checkout.
Do you offer local pickup?
Yes. Local pickup is available for select orders at our Scott’s Addition pickup location in Richmond, VA. Select the pickup option at checkout, and you’ll receive pickup instructions once your order is ready.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also visit our Track My Order page for updates.
What is your return policy?
If you try a Savory Blends tea and it simply isn’t for you, let us know. We offer a money-back satisfaction guarantee on our teas. Because tea is a consumable food product, we’re unable to accept opened products back - instead, we encourage you to regift it to a fellow tea lover who may enjoy it!
If your order arrives damaged, incorrect, or there is an issue with your shipment, please contact us so we can make it right.
All refund requests must be submitted within 14 days of delivery.
Do your teas contain caffeine?
Some blends contain caffeine, including teas made with black, green, white, oolong, or pu-erh tea. Herbal and rooibos blends are naturally caffeine-free. Caffeine information is noted on individual product pages.
Do you offer caffeine-free teas?
Yes! We offer a variety of naturally caffeine-free herbal and rooibos blends. You can find caffeine information on each product page.
How should I store my loose-leaf tea?
Keep your tea sealed in its original pouch or an airtight container and store it in a cool, dry place away from direct sunlight, moisture, heat, and strong odors.
Are your teas organic?
We use high-quality teas, herbs, fruits, spices, and botanicals sourced from trusted suppliers. While some individual ingredients may be organically grown or certified organic, not all ingredients in our blends are certified organic, so we do not market our teas as organic unless specifically stated.
Do you offer wellness-focused teas?
Yes. Many of our blends are thoughtfully crafted around everyday wellness rituals such as relaxation, hydration, digestion, mood, and rest.
Our teas are not intended to diagnose, treat, cure, or prevent any disease.
Do your teas contain allergens?
Some blends may contain ingredients such as coconut, citrus, spices, or other botanicals. Please review the ingredient list on each product page carefully and contact us before ordering if you have allergy concerns.
How long does loose-leaf tea stay fresh?
For the best flavor and aroma, we recommend enjoying your tea within approximately 12–18 months when properly stored. Herbal ingredients and delicate teas may gradually lose their aroma and flavor over time.
I'm new to loose-leaf tea. How do I know which tea to choose?
Not sure where to start? Take our Tea Quiz to discover blends that match your flavor preferences, caffeine needs, and tea-drinking habits.
How do I brew loose-leaf tea?
Each tea includes recommended brewing instructions. In general, you'll add the recommended amount of loose-leaf tea to an infuser, steep it in hot water for the suggested time, remove the leaves, and enjoy. Brewing temperatures and steeping times vary by tea type.
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Tea Experiences + Events FAQs
What types of tea experiences do you offer?
We offer private tea blending workshops, tea catering, themed tea parties, guided tea tastings, tea activation stations, and other interactive tea experiences for corporate, private, and community events.
What’s included in a tea blending workshop?
Our tea blending workshops are interactive experiences designed around tea education, creativity, and connection.
Depending on the selected experience, workshops may include guided tea education, tea sampling, flavor and aroma exploration, tea-themed activities, light refreshments, and the opportunity for each guest to create and package a custom loose-leaf tea blend to take home.
Inclusions may vary based on the group size, location, and event format.
What are Tea Tastings + Activations?
Tea Tastings + Activations are flexible tea experiences that can be customized to fit your event.
Options may include a guided tea tasting, a curated tea sampling bar, or an interactive blend-your-own tea station where guests explore teas, herbs, spices, and botanicals while creating a personalized blend.
These experiences are ideal for corporate events, wellness programs, conferences, community gatherings, private celebrations, and other special events.
What is a Tea Activation Station?
A Tea Activation Station is an interactive, drop-in tea experience designed for events where guests may be arriving and participating throughout the event.
Guests may sample a selection of teas, explore ingredients and aromas, learn about loose-leaf tea, or create their own custom tea blend at the station.
Activation stations work especially well for corporate wellness fairs, conferences, employee events, brand activations, community events, and other high-traffic gatherings.
Do you offer tea catering or tea parties?
Yes. We offer tea catering and curated tea party experiences for private celebrations, corporate events, showers, birthdays, weddings, and other special occasions. We offer several tea catering experiences ranging from styled tea service to full tea-party experiences. Options can be customized based on your event, guest count, and desired level of service.
Options may range from beautifully styled tea catering to more immersive themed tea experiences depending on your event needs.
How far in advance should I book an event?
We recommend booking at least 4–6 weeks in advance, especially during spring, fall, and the holiday season.
Larger events, customized experiences, and peak dates may require additional lead time. Limited last-minute availability may be possible.
Do you travel for events?
Yes. We serve Richmond and surrounding areas and travel for select events outside the region. Travel fees may apply depending on location, distance, staffing, and event requirements.
Do you work with companies and organizations?
Yes. We partner with companies, universities, nonprofits, hospitality businesses, event planners, community organizations, and other groups for tea workshops, wellness experiences, activations, catering, gifting, and custom tea projects.
How do I inquire about or book an event?
Visit our Book an Event page and submit an inquiry with your preferred date, service, estimated guest count, location, and event details.
We’ll follow up with availability, pricing, and next steps.
Do you host public tea events?
Yes. We host tea tastings, workshops, pop-ups, seasonal experiences, and other public events throughout the year.
Visit our Calendar of Events to see upcoming experiences.
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Bulk + Custom Gifting FAQs
Do you offer bulk tea gifts and event favors?
Yes. We create bulk and custom tea gifts for weddings, bridal showers, baby showers, birthdays, corporate events, conferences, employee appreciation, client gifting, retreats, welcome gifts, and other special occasions.
Can tea gifts be customized?
Yes. Depending on the project, we can customize the tea selection, blend, packaging, labels, messaging, or branding to complement your event, organization, or theme.
Can you create custom tea favors for weddings and showers?
Absolutely. Custom tea favors are a great option for weddings, bridal showers, baby showers, birthdays, and other celebrations.
We can help you create a tea favor that fits your theme, color palette, or overall event style.
Can you create custom corporate gifts?
Yes. We can create branded tea gifts ranging from individual custom teas to curated gift boxes and larger corporate gifting programs. We create tea gifts for employee appreciation, client gifting, executive gifts, conferences, retreats, holiday gifting, welco
Custom branding and packaging options may be available depending on the project.
Is there a minimum quantity for bulk or custom gifting?
Minimums vary depending on the tea, packaging, customization, and project requirements.
Submit an inquiry with your estimated quantity, desired date, and vision, and we’ll recommend the best option.
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Wholesale + Custom Tea FAQs
Do you offer wholesale tea?
Yes. We offer wholesale tea for boutiques, gift shops, cafés, hotels, tea rooms, specialty retailers, hospitality businesses, and other organizations.
We can also help recommend blends based on your concept, audience, and customer base.
What is the minimum order for wholesale?
Wholesale minimums vary depending on whether you are ordering bulk tea, retail-ready products, or custom-labeled products.
Contact us with a little information about your business, and we’ll recommend the best starting option.
Can you create a custom tea blend for my business or event?
Absolutely. Custom tea blending is one of our specialties.
We create signature teas for businesses, brands, hotels, cafés, corporate gifts, weddings, book launches, special events, collaborations, and private-label projects.
What is private label tea?
Private label tea allows a business or organization to offer tea using its own branding or custom presentation.
Depending on the project, we may assist with tea selection, custom blend development, packaging, and branded labels.
Can you create a signature house blend for my business?
Yes. We can develop custom tea blends for hotels, B&B's, restaurants, cafés, retailers, event venues, organizations, and other businesses looking for a tea unique to their brand or guest experience.
How long does wholesale or custom tea fulfillment take?
Standard wholesale and custom orders generally require 2–4 weeks, depending on quantity, blend development, packaging, and labeling requirements.
Larger or highly customized projects may require additional lead time.
How do I get started with wholesale or a custom tea project?
Visit our Wholesale + Custom Tea page WHOLESALE – Savory Blends Tea Co. or submit an inquiry through our contact form.
Include information about your business or event, estimated quantity, desired timeline, and what you’re hoping to create, and we’ll follow up with next steps.
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Promotions + Staying Connected
Do you offer discounts or promotions?
We occasionally offer seasonal promotions, special offers, and subscriber-only discounts.
Join our email list to be among the first to hear about new teas, events, product releases, and special offers.
Do you have an events calendar?
Yes. We host public tea tastings, workshops, pop-ups, and seasonal experiences throughout the year.
Visit our Calendar of Events to see what’s coming up.
